NAVIGATING THE WEBSITE
faq / our services
We provide many different services in addition to simply supplying carpets; we can also advise you on the type you might need, provide a ‘stainguard’ service and make bespoke rugs to suit your requirements. Here are some of the most common questions we receive about our services…
NAVIGATING THE WEBSITE
& PLACING AN ORDER
- A Quick Guide - Navigating The Website
- How can I find the carpet I need?
- How do I place an order?
- Can I reserve a product?
- How can I order a sample?
- I can’t find what I need on the website - what can I do?
- How can I find out if a product is in stock?
- Can I order a product cut to my size requirements?
- Are the images on your website accurate?
- Which way are your images displayed?
DELIVERY
- How do I arrange delivery?
- Can you hold a carpet for delivery at a later date?
- How much will delivery cost?
- Will all of my products be delivered together?
- How long will my order take to deliver?
- Which days and times do you deliver?
- How should I prepare for my delivery?
- Will the delivery driver help me with my products?
- What does 'kerbside delivery' mean?
- Can you give me a delivery time slot?
- My order hasn’t arrived - what should I do?
- My order is wrong/damaged - what should I do?
BESPOKE RUG SERVICE
- How do I place an order for a bespoke rug?
- Can I have more than one bespoke rug from the same carpet remnant?
- How long does it take to make a bespoke rug?
- Are there size limitations for a rug order?
- What type of rug borders do you have?
- Are there any restrictions on what kinds of borders I can have?
- How much do the borders cost?
OTHER SERVICES
STAINGUARD TREATMENT
- What is ‘Stainguard’?
- How do I request the Stainguard treatment for my new carpet?
- Does the Stainguard treatment prevent stains completely?
- Do I Need Stainguard?
- How much does Stainguard cost?
- How long does Stainguard treatment last?
- Will I affect the Stainguard treatment by cleaning my carpet?
- Is the Stainguard treatment safe? What impact does it have on the carpet and on the environment?
Price (Low-High)
Price SQM (Low-High)
Enter your required size for our most accurate pricing and availability.
