faq / our services / delivery overview

Our Delivery Services - Overview

Our deliveries tend to break down into two types based on the size/weight category of the products you have ordered. Often the easiest way to find out delivery dates/pricing for any product is by adding the item to your basket and having a look at the checkout.
- you can find an explanation of delivery categories here.

By Courier - Size/Weight Category A

(Products where at least one side is less than or equal to 4m, with a total piece weight not exceeding 50kg and under 25m²)

We use a specialist courier to transport smaller products such as remnants and rugs. The routes are predetermined and run Monday-Friday every week, except Bank Holidays. Saturday delivery is by special arrangement only and will require a quote from our sales team. If your order qualifies for this service you will be able to pick a preferred delivery date at the checkout after you have entered your delivery address.

Please be aware that our courier cannot provide a delivery timeslot and we do not have control of the process once the carpet has left our warehouse. We advise not booking a carpet fitter until after you have received your delivery as delays are possible.

Note: The majority of courier deliveries will require a signature, so it is useful to have someone at the delivery address if possible. However, the courier is able to leave the item with a neighbour or in a safe place if you have provided this information to us beforehand.

By Ourselves/Courier - Size/Weight Category B

(Products where both sides exceed 4m, or is greater than 25m², or the piece's weight exceeds 50kg.)

Larger products have to be delivered by either ourselves or a specialist courier as they're too big to fit in a standard courier's van.

These take a longer to organise however deliveries can normally be planned within 2 weeks providing it is not a bespoke rug or something we need to order from a manufacturer. You can find out more about approximate delivery timescales on this page.

All these services are operated on a kerbside delivery basis. More details on this policy can be found here.